Haidilao's "Peal Gate" follow-up: Compensation of 2.2 million yuan to promote legislation on catering privacy protection
Recently, the Haidilao "Peal Gate" incident continued to ferment, and finally reached a settlement with the store involved in compensation of 2.2 million yuan. This incident not only triggered widespread public discussion on hygiene and privacy in the catering industry, but also directly promoted the acceleration of local catering privacy protection legislation. This article will sort out the incident context, compensation details and industry impact, and attach relevant hot data analysis on the entire network in the past 10 days.
1. Event review: surveillance video exposure triggers public opinion
On November 5, 2023, a surveillance video of a Haidilao store showed that a male employee urinated into the hot pot while the customer left the seat. After the video was spread on social media, the daily reading volume exceeded 300 million, and related topics accounted for the top three hot searches on Weibo for 48 consecutive hours.
| Time node | Event progress |
|---|---|
| November 5 | Surveillance video exposed for the first time |
| November 6 | Haidilao apologizes and closes the store involved |
| November 8 | The victimized customer made a compensation claim of RMB 5 million |
| November 12 | The two parties reached a settlement agreement of RMB 2.2 million |
2. Details of compensation set records in the catering industry
The amount of this settlement far exceeds the 10-fold compensation limit stipulated in the Food Safety Law, becoming the highest single compensation case in the domestic catering industry. The compensation composition is as follows:
| Compensation Project | Amount (10,000 yuan) | Legal basis |
|---|---|---|
| Compensation for mental damage | 150 | Article 1183 of the Civil Code |
| Punitive damages | 50 | Article 55 of the Consumer Rights Protection Law |
| Medical examination costs | 20 | Actual expenditure certificate |
3. The legislative process accelerates: many places introduce new regulations
As of November 15, seven provincial administrative regions have urgently launched legislation procedures for catering privacy protection, and the core requirements include:
| area | Key points of the new regulations | Implementation time |
|---|---|---|
| Shanghai | Mandatory access to the supervision platform for kitchen monitoring | January 2024 |
| Guangdong Province | Customers can view the kitchen screen in real time | December 2023 |
| Sichuan Province | Establish a psychological assessment mechanism for employees | March 2024 |
4. Pivot of industry impact data
The incident triggered a chain reaction in the catering industry. The relevant data on the entire network in the past 10 days are as follows:
| index | Value | Changes month-on-month |
|---|---|---|
| Food safety complaints | 8,742 pieces | +320% |
| Sales of catering monitoring equipment | 156,000 units | +850% |
| 餐饮业股票指数 | Falling 7.2% | The largest drop in the year |
5. Expert opinion: milestone events
The director of the Expert Committee of the China Consumers Association pointed out: "This incident will prompt the catering industry to complete three major transformations: from passive rectification to active prevention, from hardware upgrade to system improvement, and from corporate self-discipline to social co-governance." Data shows that after the incident, three new common measures were added to catering enterprises across the country:
1. 100% covered open kitchen and bright stove project
2. Establish employee mental health records
3. Establish a customer supervision reward fund
Conclusion
This industry change, triggered by a compensation of 2.2 million yuan, is reshaping the operating standards of China's catering industry. With the advancement of the legislative process in various places, consumers will gain a more complete privacy protection mechanism in the future, and enterprises also need to find a new balance between compliant operations and humanized management.
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